Thank you for choosing Strong Hand Tools for your replacements and accessories needs. Below you will find our shipping policy details for orders placed directly through our website:
1. Shipping Rates:
We offer ground shipping rates calculated by FedEx for orders shipped to the lower 48 U.S. states. Shipping rates will be determined based on the weight and dimensions of the products in your order. Please note that shipping rates may vary depending on the destination and the size of the order.
2. Free Shipping Eligibility:
Customers placing orders with a total value of $850 or more (before taxes and after any discounts) are eligible for free ground shipping to the lower 48 U.S. states. For Canadian customers, free ground shipping is available for orders totaling $1,500 or more (before taxes and after any discounts). However, please be aware that the offer of free shipping excludes Alpha 28 products.
3. International Shipping:
Currently, we only offer shipping to Canada for international orders, typically via UPS. Unfortunately, we do not ship to any other international destinations at this time.
4. Order Processing Time:
Once your order is placed and payment is successfully processed, we will strive to process and ship your order within 3-5 business days. However, please note that some products might have longer lead times or may be on backorder. In such cases, we will notify you about the estimated shipping time.
5. Tracking Information:
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can use this tracking number to monitor the status and estimated delivery date of your shipment.
6. Address Requirements:
Please ensure that you provide a valid and complete shipping address during the checkout process. We are not responsible for delays or delivery issues resulting from incorrect or incomplete addresses.
7. Shipment Delays:
While we strive to provide accurate delivery estimates, please understand that shipping delays can occur due to unforeseen circumstances beyond our control, such as weather conditions or carrier-related issues. We will do our best to keep you informed about any significant delays that may affect your order.
If you have any questions or concerns regarding our shipping policy, please feel free to contact our customer support team at email@example.com or call +1-800-989-5244.