Shipping Policy
Thank you for choosing Strong Hand Tools for your replacements and accessories needs. Below you will find our shipping policy details for orders placed directly through our website:
1. Shipping Rates:
We offer ground shipping through FedEx for orders shipped to the lower 48 U.S. states. Shipping rates will be determined based on the total amount of your order:
Flat Rate Shipping Breakdown:
- Orders $0-49.99 = $8.95
- Orders $50-99.99 = $12.95
- Orders $100-199.99 = $15.95
- Orders $200-299.99 = $18.95
- Orders $300+ = Free Shipping
Please contact cs@stronghandtools.com if you need "Lift Gate" Delivery Service.
2. International Shipping:
Currently, we don't offer shipping for international orders. Please contact your local distributors for order outside of United States.
3. Order Processing Time:
Once your order is placed and payment is successfully processed, we will strive to process and ship your order within 3-5 business days. However, please note that some products might have longer lead times or may be on backorder. In such cases, we will notify you about the estimated shipping time.
4. Tracking Information:
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can use this tracking number to monitor the status and estimated delivery date of your shipment.
5. Address Requirements:
Please ensure that you provide a valid and complete shipping address during the checkout process. We are not responsible for delays or delivery issues resulting from incorrect or incomplete addresses.
6. Shipment Delays:
While we strive to provide accurate delivery estimates, please understand that shipping delays can occur due to unforeseen circumstances beyond our control, such as weather conditions or carrier-related issues. We will do our best to keep you informed about any significant delays that may affect your order.
If you have any questions or concerns regarding our shipping policy, please feel free to contact our customer support team at cs@stronghandtools.com or call +1-800-989-5244.