Privacy policy
Last updated: February 25, 2024
This Privacy Policy describes how Strong Hand Tools (“we,” “us,” or “our”) collects, uses, and discloses personal information when you visit, use our services, or make a purchase from stronghandtools.com (the “Site”), or otherwise interact with us (collectively, the “Services”).
For purposes of this Privacy Policy, “you” and “your” mean you as a user of the Services, whether you are a customer, website visitor, or another individual whose personal information we collect.
By accessing or using the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we do, we will post the updated Privacy Policy on the Site and revise the “Last updated” date as required by law.
How We Collect and Use Personal Information
To provide the Services, we collect and have collected personal information from a variety of sources over the past 12 months. The information we collect depends on how you interact with us.
We use personal information to operate, maintain, and improve the Services, communicate with you, comply with legal obligations, enforce applicable terms, and protect our rights and the rights of others.
What Personal Information We Collect
Information You Provide Directly
- Contact information (name, address, phone number, email)
- Order and transaction information (billing and shipping address, payment confirmation)
- Account information (username, password, security information)
- Shopping activity (products viewed, added to cart, or wishlisted)
- Customer support communications
You may choose not to provide certain information, but this may limit your ability to use some features of the Services.
Information Collected Automatically (Cookies and Usage Data)
We automatically collect information about your interactions with the Services using cookies, pixels, and similar technologies (“Cookies”), including:
- Device and browser information
- IP address and network connection details
- Pages viewed, links clicked, and interaction data
Information from Third Parties
- Service providers such as Shopify
- Payment processors that process transactions
- Advertising and analytics partners using tracking technologies
Any information received from third parties is handled in accordance with this Privacy Policy.
How We Use Personal Information
Providing Products and Services
To process orders, manage accounts, arrange shipping, handle returns, send order-related communications, and enable reviews.
Marketing and Advertising
To send promotional communications and display advertisements tailored to your interests, where permitted by law.
Security and Fraud Prevention
To detect, prevent, and respond to fraudulent or malicious activity. You are responsible for maintaining the confidentiality of your account credentials.
Customer Support and Communication
To respond to inquiries, provide support, and improve our Services.
Cookies
We use Cookies to operate and improve our Site, remember preferences, analyze performance, and support marketing efforts. For more information on Shopify cookies, visit Shopify’s cookie policy.
You may manage cookie preferences through your browser settings or through our cookie consent tool. Disabling cookies may affect site functionality.
How We Disclose Personal Information
We may disclose personal information to:
- Service providers performing services on our behalf
- Business and marketing partners, including Shopify
- Affiliates within our corporate group
- Legal or regulatory authorities when required
- Parties involved in a business transaction
We do not use or disclose sensitive personal information to infer characteristics about you.
User-Generated Content
Any content you submit to public areas of the Services will be publicly accessible. We are not responsible for how others use information you choose to make public.
Third-Party Websites and Links
Our Site may contain links to third-party websites. We are not responsible for their privacy practices or content and encourage you to review their policies.
Children’s Data
The Services are not intended for children, and we do not knowingly collect personal information from children. We do not knowingly sell or share personal information of individuals under 16 years of age.
Security and Retention
We use reasonable safeguards to protect personal information but cannot guarantee absolute security. We retain personal information only as long as necessary for business and legal purposes.
Your Rights and Choices
Depending on your location, you may have the right to access, correct, delete, or receive a copy of your personal information, and to opt out of certain data uses.
California residents may opt out of the sale or sharing of personal information by using the “Do Not Sell or Share My Personal Information” link on our website or by managing cookie preferences.
International Users
Your personal information may be processed outside your country of residence, including in the United States. Where required, we rely on approved data transfer mechanisms.
Contact Us
Phone: 800-989-5244
Email: cs@stronghandtools.com
Mail:
Valtra Inc
8750 Pioneer Blvd
Santa Fe Springs, CA 90670
United States
